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Boomerang! by Nick Drake-Knight

Boomerang! by Nick Drake-Knight
  • #: 131557
  • Price: $7.99 In Apple Store
  • Category: Business
  • Updated: 2010-08-23
  • Current Version: 1
  • 1
  • Size: 1.00 MB
  • Language: English
  • Seller: Andrews UK Limited
  • Requirements: Compatible with iPad. Requires iOS 3.2 or later
  • © 2010 Andrews UK Ltd under licence from Summersdale Publishers Ltd
  •  Add to Favorite apps

 

Description

Quality customer service is essential in the retail industry, if you wish to create customer loyalty. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of an organisation.

This special enhanced iPad version contains the following features:

• Choice of text size

• Chapter selection

• Remembers last viewed chapter

• Optimised for iPad

If you would like to see your publication on iPad and iPhone then please contact us via www.andrewsuk.com

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The information may be outdated (2011-04-14 20:55:11). For actual information go to iTunes

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